CAJUN ENCOUNTERS TOUR COMPANY RESERVATION POLICIES

Children ages 3 and under travel free, but must be counted in tour totals. Please mention any infants when booking. Those ages 4-11 years old tour at child rates. Anyone 12 years of age and older must travel at adult rates.
We must be notified of any cancellation or changes to a reservation within the reservation’s cancellation policy. Any notifications made outside of the cancellation policy will be subject to full amount due.

Reservations made within 36 hours of tour time are final

Reservations made more than 36 hours prior to the tour time must cancel with at least 36 hours’ notice in order to receive a full refund.

All balances due for City & Cemetery Tours and all Plantation Tours must be paid with Credit Card only. Cash will not be accepted as a method of payment for these tours.

All tours subject to change due to traffic conditions or inclement weather. All tours subject to cancellation. Tours go out rain or shine.
Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
Only one discount code may be used per transaction. Tours are subject to availability. Blackout dates may apply.
Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

FOR ALL BOOKINGS:

All tours and entry to museums is subject to change due to traffic conditions or inclement weather. All tours subject to cancellation.
Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
Only one discount code may be used per transaction. Tours & Museum Entry is subject to availability. Blackout dates may apply.
Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

SWAMP TOURS:

Wildlife: Please be advised that this is a tour of the swamp and wildlife sightings are never guaranteed.

Weather: Tours do go out rain or shine. Please be advised that if you are on your Swamp Tour for 1 hour or more and the boat has to return due to inclement weather, we will not issue a refund.

PRIVATE TOURS: NOTE: We provide a cooler with ice. NO GLASS containers of any kind are allowed. You cannot bring alcohol on public transport buses.

**We are a family oriented touring company & strive for each guest to enjoy our tours to the best of our abilities. At any time, Cajun Encounters (Office Staff, Drivers & Captains) can revoke your drinking privileges if deemed necessary. **

NON-PRIVATE TOURS: NOTE: Alcohol is NOT permitted on the boats or public transport buses.

Guests who choose self-transportation: We offer additional parking accross the street. For your safety, please be sure to walk underneath the bridge to get back to the gift shop.

***Cajun Encounters has both covered and uncovered boats. A covered boat is never guaranteed. They are available on a first come, first served basis.***

https://www.cajunencounters.com/privacy-policy/