Reservation Policy - Cajun Encounters Tour Company, New Orleans

CAJUN ENCOUNTERS TOUR COMPANY RESERVATION POLICIES

  • Children ages 3 and under travel free, but must be counted in tour totals. Please mention any infants when booking. Those ages 4-11 years old tour at child rates. Anyone 12 years of age and older must travel at adult rates.
  • We must be notified of any cancellation or changes to a reservation within the reservation’s cancellation policy. Any notifications made outside of the cancellation policy will be subject to full amount due.
  • Reservations made within 36 hours of tour time are final
  • Reservations made more than 36 hours prior to the tour time must cancel with at least 36 hours’ notice in order to receive a full refund.
  • All tours subject to change due to traffic conditions or inclement weather. All tours subject to cancellation.  Tours go out rain or shine.
  • Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
  • Only one discount code may be used per transaction. Tours are subject to availability. Blackout dates may apply.
  • Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

FOR ALL BOOKINGS:

  • All tours and entry to museums is subject to change due to traffic conditions or inclement weather. All tours subject to cancellation.
  • Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
  • Only one discount code may be used per transaction. Tours & Museum Entry is subject to availability. Blackout dates may apply.
  • Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

SWAMP TOURS:

Wildlife: Please be advised that this is a tour of the swamp and wildlife sightings are never guaranteed.

Weather: Tours do go out rain or shine. Please be advised that if you are on your Swamp Tour for 1 hour or more and the boat has to return due to inclement weather, we will not issue a refund.

PRIVATE TOURS: NOTE: We provide a cooler with ice. NO GLASS containers of any kind are allowed.  You cannot bring alcohol on public transport buses.


**We are a family oriented touring company & strive for each guest to enjoy our tours to the best of our abilities. At any time, Cajun Encounters (Office Staff, Drivers & Captains) can revoke your drinking privileges if deemed necessary. **

NON-PRIVATE TOURS: NOTE: Alcohol is NOT permitted on the boats or public transport buses.

Guests who choose self-transportation: We offer additional parking accross the street. For your safety, please be sure to walk underneath the bridge to get back to the gift shop.

***Cajun Encounters has both covered and uncovered boats. A covered boat is never guaranteed. They are available on a first come, first served basis.***

https://www.cajunencounters.com/privacy-policy/